Privacy policy

• Your videos, audio and transcripts are processed on your own computer. They are never sent to us.
• The website has no analytics and no advertising pixels. Its only cookie remembers which Clipzen partner referred you, if one did. The app has no telemetry.
• We keep what you send us through the contact and refund forms, the order details we need to run your licence, and what the licence check sends.
• If you join the partner program, we keep your application, your payout details and the sales credited to you, to run the program and pay you.
• Payments are handled by Polar, our merchant of record. We never see your card details.
• We don't sell or rent your data, and we don't share it beyond the services named on this page.

The site uses no analytics tools, no tracking pixels and no third-party cookies. Like any website, the server that hosts it receives your IP address and browser details in order to send you the page. We don't use them to identify or profile you.

If you use the contact form, we store your name, your email address, the topic you picked, your message and the page you sent it from. We don't store your IP address.

It goes straight to Clipzen's own server, where only we read it, so we can reply to you. It isn't used for marketing and isn't shared with anyone.

We keep a message for as long as we need it to help you, and delete it whenever you ask.

Clipzen is sold through Polar (polar.sh), our merchant of record. Polar collects your payment details, billing address and tax information, charges you, issues your invoice and handles tax, under its own privacy policy. We never see your full card details.

Polar shares with us the order details we need to deliver and support your licence, such as your name, email address, order number and country. We use them to issue and manage your licence, answer your questions and keep the records the law requires.

If you use the refund form, we store your name, your email address, the order or invoice number you give us, your reason and message if you add them, and the page you sent it from. We don't store your IP address.

We use it to find your purchase, decide on the refund and reply to you. The refund itself is processed by Polar, under its own privacy policy.

We keep a request as a record of the refund decision, and delete it whenever you ask unless we have to keep it for accounting.

If you apply to the partner program, we store what you give us: your name, your email address, a hash of your password (never the password itself), the size of your audience and how you plan to promote Clipzen, along with our notes from the review.

If you're approved, we also store your referral and discount codes, your campaign links, your partner licence, your recovery code and your payout details: the account holder's name with an IBAN and BIC, or a Wise email address. The licence key, recovery code and payout details are stored encrypted. Each time you sign in, we record your IP address and browser to keep your account secure, and delete them once that sign-in expires, after 90 days at most.

For each sale credited to you, we keep the order number and date, the amount paid, any discount and refund, the buyer's country, the campaign and your commission. Your discount code is set up in Polar so that it works at checkout, and your bank or Wise receives what's needed to deliver your payout.

We use all of this only to review your application, run your account, credit your sales and pay you, and to keep the records the law requires.

If you buy Clipzen through a partner, we keep the email address on your order to make sure partners don't earn commission on their own purchases. The partner sees the order number, date, amount, country and campaign of the sale, never your name or email address.

Clipzen does its work on your computer. Your videos, audio, transcripts and clips are never uploaded to us. The app contains no analytics, no telemetry and no crash reporter, and release builds keep no log file.

The app connects to the internet only for these things:

• Licence check. To activate and keep your licence valid, the app sends our licence server a salted hash of your computer's ID (never the ID itself), your computer's name, its platform and the app version. It checks in every few minutes while you're online.
• Model download. On first run, the app downloads its AI models from our storage. Nothing of yours is uploaded.
• Links you paste. If you paste a video link, the app downloads that video directly from the site it's on.
• OpenAI, if you choose it. See the next section.
• Bug reports, if you send one. You see the whole report before it's sent. File paths and links are removed, and it comes to us only so we can fix the problem.

You can choose to have OpenAI pick the moments in a video, using your own OpenAI API key. When you do, the app sends the transcript text, with its timings and speaker labels, directly from your computer to OpenAI. Your video and audio are never sent.

That exchange is between you and OpenAI, under your agreement with OpenAI and its privacy policy. Your API key is stored only on your computer, and it never reaches us.

If you gave us your email address before launch, we use it only for what we promised: to tell you that Clipzen is available. We delete the addresses on that list 90 days after launch, unless you've bought a licence, in which case the order details above apply.

• Order and licence records: for as long as your licence exists, and afterwards for as long as tax and accounting law requires.
• Contact messages: for as long as we need them to help you.
• Refund requests: as a record of the refund decision, for as long as accounting law requires.
• Licence check data: while the licence is active on that computer.
• Partner accounts, credited sales and payouts: while the account is open, and afterwards for as long as tax and accounting law requires.
• Partner sign-in records: until the sign-in expires, after 90 days at most.
• Declined partner applications: at least 30 days, the wait before you can apply again, and then until you ask us to delete them.

You can ask us to delete anything we're not required by law to keep.

Only the services we need to run Clipzen: Polar for payments, refunds and invoices, the providers that host our website, server and model downloads, and, for partner payouts, Wise or the partner's bank. They handle your data only to provide their service.

We don't sell, rent or trade your data, and we don't use it for advertising.

We use your data to provide the licence you bought, to answer you when you write to us, and to meet our legal duties, such as keeping tax records.

You can ask us, at any time, to:

• See what we have stored about you.
• Correct it if it's wrong.
• Delete it, where the law doesn't require us to keep it.
• Receive a copy of it in a common format.
• Object to how we use it.

Email us at support@clipzen.net. We'll act on requests within 30 days.

If you're in the EU or UK, you also have the right to lodge a complaint with your local data-protection authority.

This site sets one cookie, and only if you arrive through a Clipzen partner's link. It is called clz_ref, holds that partner's code (for example “jane”) and, if the link was for a particular video or post, that campaign's name. It lasts 60 days. It lets us credit the partner who referred you if you buy, and nothing else: no analytics tools, no tracking pixels, and nothing about you or what you do on the site. To remove it, clear this site's cookies in your browser.

When you arrive through a partner's link, the site also tells our server, so the partner can see how many visits their link brought. We keep only a count per day, with the campaign name and the country the visit came from: no IP address, no identifier and nothing that could tell you apart from anyone else.

The checkout opens on Polar's own site, which uses its own cookies under its own policy. When you buy through a partner, their code is passed to Polar with your order.

Clipzen isn't directed at children under 16, and we don't knowingly collect data from them. If you believe a child has sent us personal data, contact us and we'll delete it.

If we change this policy, we'll update the "Last updated" date above. We won't use data we already hold for purposes that fall outside what this page described when you gave it to us.

Questions, requests or complaints: support@clipzen.net.